Technical Support Representative

Convergys Limited (Apple Inc. Contract)
Oct. 16, 2017 to Oct. 16, 2019
Belleville, Ontario

- Customer Service and troubleshooting with calls regarding IOS and MacOS.
- Mentored new employees on operating procedures and appropriate call etiquette.
- Creative thinking to troubleshoot problems with limited information
- Sufficient Customer interactions relying only on text conversations
- Ample information extraction to diagnose issues